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JOB
FUNCTION:
Qualified individual should have experience providing
customer service in a retail mail order environment with
excellent communication skills via telephone and email.
Qualified individual must be a self-starter, able to work
independently, accurately, be detail oriented, organized, with
outstanding follow-through.
Qualified individual must be very computer literate. Computer
programs used are Order/Inventory mgmt software, MS Office, MS
Excel, Outlook, Internet Explorer, Windows 2002 and CRM software.
ESSENTIAL
FUNCTIONS:
·
Answer incoming calls providing
friendly, courteous, accurate and timely information to customers
and prospective customers via telephone and email.
·
Enter and process sales orders and
acknowledgements
·
Manage and respond to customer
service/support email and requests to expedite an order
·
Assist with order processing, inventory
management, filing, general administration and other duties as
required
·
Responsible for maintaining up-to-date
knowledge of operations and sales practices.
· Support Cruiser Customizing’s core values. Environment is fast
paced. We deal with many customers with different backgrounds and
from the around the world which often has more challenges than
other industries.
EDUCATION/EXPERIENCE:
- Minimum 3 years
of directly related experience supporting sales and service
- Education –
minimum HS grad or GED, some college preferred
- Experience with
computers using Outlook, Internet Browsers, Excel and Word
- Familiar with
motorcycles and their parts
JOB REQUIREMENTS:
- Demonstrated
ability to exercise sound judgment while dealing with
customers and problems
- Demonstrated
ability to keep pace with changes to company processes to
address concerns
·
Outstanding communication skills: verbal/non-verbal/written/listening,
including interacting with multiple levels internally and with
customers
- Must be a team
player and demonstrate operating style consistent with our
culture – willing to work overtime as required
·
Must have ability to demonstrate critical
reasoning skills in prior job experience
·
Ability to fluently speak Spanish is a
plus.
Employment offers are conditional upon drug screening, background
and credit checks.
EOE: We are committed to fostering an environment that
acknowledges and values the uniqueness of all people who
contribute to our performance.
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